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CUSTOMER SERVICE

Welcome to Penelope’s Pick - your go-to destination for modern, stylish clothes with a hint of embellishment. We're here to help you pick staple pieces for your wardrobe, at affordable prices. If you have any questions or need assistance, feel free to reach out to us. We're dedicated to providing exceptional customer service.

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At Penelope’s Pick we’re committed to providing you with a seamless shopping experience—from browsing to checkout and beyond. Your satisfaction is our priority.

 

 

How Can We Help?

 

 

If you have questions or concerns, our support team is here for you. Whether it’s about an order, sizing, returns, or product care, feel free to reach out.

 

Contact Us:

 

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Frequently Asked Questions

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  • Shipping: We offer Evri Next Day Delivery. Orders are typically processed within 1–2 business days.

  • Returns & Exchanges: Items can be exchanged within 30 days of delivery for an exchange or credit note, provided they are unworn and in original packaging. You must contact us first to gain the returns address.

  • Sizing & Fit: Sizing will be described on the live stream, at the point of sale. If you’re unsure, our team can help guide you.

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Product Care

 

 

To ensure the longevity of your garments, please follow care instructions listed on the label. When in doubt, gentle wash and air-dry is always the safest method.

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📜 Terms and Conditions

 

 

Welcome to Penelope’s Pick. By using our website, you agree to the following terms and conditions. Please read them carefully.

 

 

1. Use of Website

 

 

By accessing our website, you confirm that you are at least 18 years old or using the site under the supervision of a parent or legal guardian.

 

 

2. Orders & Payments

 

 

All orders are subject to product availability and acceptance. We reserve the right to cancel any order for any reason. Prices are listed in pounds and include applicable taxes unless stated otherwise.

 

 

3. Shipping & Delivery

 

 

Delivery times are estimates and may vary due to external factors. We are not liable for delays once an item has shipped.

 

 

4. Returns & Exchanges

 

 

You may return eligible items within 30 days of receipt for a credit note or exchange. Items must be in new, unused condition with original tags. Sale items may be final sale unless otherwise stated.

 

 

5. Intellectual Property

 

 

All content on this website—including text, graphics, logos, and images—is the property of Penelope’s Pick and may not be used without written permission.

 

 

6. Limitation of Liability

 

 

We are not liable for any indirect, incidental, or consequential damages arising from the use of our site or products.

 

 

7. Changes to Terms

 

 

Penelope’s Pick reserves the right to update these terms at any time. Continued use of the site after changes constitutes acceptance.

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