REFUND POLICY

A legal disclaimer

Returns

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• You have 30 days from the date of delivery to request an exchange or credit note.

• Items must be:

  • Unworn and unwashed

  • In their original packaging with tags attached

  • Free from stains, odors, or damage

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Non-returnable items

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• Final sale items

• Undergarments, swimwear, or earrings (for hygiene reasons)

• Gift cards

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Refunds

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• Once we receive and inspect your return, we will notify you via email or tik tok shop.

• If approved, your credit note will be processed and added onto your account within 1-2 business days.

• Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

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Exchanges

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• We currently do not offer direct exchanges. Please return your item and place a new order.

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Damaged or incorrect items

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• If you received a defective or incorrect item, contact us within [3–7 days] of delivery at penelopespick@hotmail.com  with your order number and a photo of the issue.

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How to start a return

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1. Contact us at penelopespick@hotmail.com with your order number.

2. We’ll provide a return authorization and shipping instructions.

3. Package your item securely and send it to the provided return address.

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